1. Introduction
This Privacy Policy is published by ong88 ("We," "Platform" or "ong88") and applies to all users who access or use the ong88 platform — whether via our website or mobile app. This document clearly outlines our practices regarding the collection, use, storage, and protection of your personal data.
Privacy is more than a legal obligation for ong88 — it is a core value we uphold. We understand that Malaysian players' trust in our platform depends greatly on how we handle their personal information. That is why we are committed to being fully transparent about what we collect, why we need it, and how we protect it.
This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have any questions about how we handle your data, ong88's privacy officer is available to assist you through our support channels.
By registering an account or using any ong88 services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform and contact us to request deletion of your data.
2. Data We Collect
Ong88 collects various types of personal data for different purposes. Below is a comprehensive explanation of the data categories we collect and how they are obtained:
2.1 Data You Provide Directly
- Registration Information: Full name, date of birth, email address, mobile phone number, and password (stored in encrypted form).
- KYC Information: Copies of your identity card or passport, identity verification selfies, and proof of address — collected when required for identity verification purposes.
- Financial Information: Bank account or e-wallet details registered for deposit and withdrawal purposes. Full card numbers are not stored by ong88.
- Communications: Records of your correspondence with the ong88 support team, including chat transcripts, emails, and any supporting documents submitted.
2.2 Automatically Collected Data
- Technical Data: IP address, browser type, operating system, device model, and unique device identifier.
- Usage Data: Games played, session duration, betting records, transaction history, and navigation behaviour within the platform.
- Location Data: General location based on IP address for security and verification purposes.
- Cookie Data: Session cookies, functional cookies, and platform analytics data — as described in Section 6.
| Data Categories | Example | Collection Methods |
|---|---|---|
| Identity | Name, date of birth, IC number | Account registration, KYC |
| Contact | Email, phone number | Registration, communications |
| Financial | Bank account details, e-wallet | Deposits, withdrawals |
| Technical | IP address, device type | Automatically upon access |
| Usage | Game records, transaction history | Activity on the platform |
3. How We Use Your Data
Ong88 uses your personal data only for legitimate, necessary purposes that are directly related to the delivery of our platform services. The following are the primary purposes for which data is used:
- Service Delivery: To manage your account, process deposits and withdrawals, verify your identity through KYC, and enable access to all games on ong88.
- Platform Security: To detect and prevent fraud, money laundering, bonus abuse, and any suspicious activity that could harm other players or the integrity of the platform.
- User Experience Enhancement: To analyze usage patterns in order to streamline platform design, introduce new features, and ensure optimal technical performance.
- Service Communications: To send important notifications regarding your account, transactions, service updates, and responses to your support inquiries.
- Legal Compliance: To fulfill applicable legal and regulatory obligations, including KYC requirements, anti-money laundering reporting, and financial record retention.
- Marketing (With Consent): To send promotional information, bonuses, and special offers from ong88 — only to users who have given explicit consent to receive marketing communications.
ong88 never uses your data for purposes not stated in this Privacy Policy. If we need to use your data for a new and different purpose, we will inform you in advance and seek your consent where required.
4. Data Sharing and Disclosure
Ong88 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared only in the following limited and lawful circumstances:
- Essential Service Providers: Companies that help us operate the platform — such as payment service providers (DuitNow, FPX, e-wallets), game software providers, and cloud service providers. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specific service purpose it relates to.
- Authority and Regulatory Body: When required by law, court order, or a competent regulatory authority — such as anti-money laundering authorities or law enforcement agencies with legal jurisdiction.
- Rights and Safety Protection: If disclosure is necessary to protect the rights, property, or safety of ong88, our players, or the public — including in cases of fraud or cybercrime.
- Business Transfer: If ong88 is involved in a merger, acquisition, or asset transfer, user data may be transferred as part of the business assets with appropriate notice given to you.
Important Verification: ong88 never shares your data with advertisers, third-party analytics companies, or any marketing entity without your explicit consent. If you receive unsolicited marketing communications claiming to be from ong88, please report it to us immediately.
5. Data Security
Ong88 implements robust technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or improper disclosure.
256-bit SSL Encryption
All data transmitted between your device and ong88 servers is protected by 256-bit SSL encryption — the same standard used by banking institutions.
Multi-Layer Access Control
Only authorized personnel with specific job requirements are permitted to access users' personal data. All access is logged and audited on a regular basis.
Continuous Monitoring
The ong88 security system monitors platform traffic and activity around the clock to detect any potential threats or unauthorised access attempts.
Data Backup and Recovery
Data is regularly backed up to secure, encrypted servers to ensure service continuity and protection against data loss.
In the event of any data security breach affecting your personal data, ong88 is committed to notifying you and the relevant authorities within the timeframe required by law — without delay.
6. Use of Cookies (Cookies)
Cookies are small text files stored on your device when you visit a website or use an app. ong88 uses cookies for various purposes that help enhance your experience on our platform.
- Essential Cookies: These cookies are required for the platform's core functions, such as maintaining your login session and account security. The platform cannot function properly without them.
- Functional Cookies: To store your preferences such as preferred language, display settings, and game preferences, in order to deliver a more personalized experience.
- Analytics Cookies: Helps us understand how players use the platform — most frequently visited pages, session duration, and navigation flow. This information is used for platform improvements.
- Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.
You may manage or delete cookies through your browser settings at any time. However, some platform features may not function properly if cookies are disabled.
7. Data Retention and Deletion
Ong88 retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable laws and regulations.
- Active Account Data: Retained for as long as your account is active and for the required period after account closure to meet legal obligations.
- KYC Records: Retained for a minimum of 5 years from the date of the last transaction or account closure, in accordance with anti-money laundering legal requirements.
- Financial Records: Transaction history is retained for a period of 7 years for audit and regulatory compliance purposes.
- Technical Logs: Typically retained for 90 days to 12 months depending on log type and security requirements.
When the retention period expires or you request data deletion (and there is no legal obligation to retain it), your data will be securely deleted or anonymised from our systems.
8. Your Rights as a User
In accordance with Malaysia's Personal Data Protection Act and international standards, you have the following rights regarding the personal data ong88 holds about you:
Right of Access
You have the right to request a copy of the personal data we hold about you, including how it is used.
Right to Rectification
You have the right to request correction of inaccurate or incomplete data held in our records.
Right to Erasure
You may request deletion of your personal data when it is no longer required for the original purpose of collection.
Right to Object
You have the right to object to the processing of your data for marketing purposes or in certain other circumstances.
Right to Portability
You may request your data in a machine-readable format for transfer to another service provider.
Right to Restrict Processing
You have the right to request restriction of your data processing in certain circumstances provided by law.
To exercise any of the rights above, please contact the ong88 privacy team through the available support channels. Requests will be processed within 30 business days. Some requests may take longer depending on the complexity of the case, and we will notify you accordingly.
9. Children's Privacy
The ong88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe your child has registered an account on ong88, please contact us immediately.
10. Privacy Policy Amendments
Ong88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new technologies we adopt. When material amendments are made:
- The "Updated" date at the top of this document will be revised.
- You will be notified via an in-platform notification or email to your registered address when material amendments occur.
- Your continued use of the ong88 platform after any amendments are published will be considered acceptance of the latest version of the Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your data. Previous versions of the Privacy Policy are available upon request from our support team for historical reference.
11. Contact Us Regarding Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how ong88 handles your personal data, please contact us through the following channels: